GDPR Information
Your rights under the General Data Protection Regulation
Our Commitment to Data Protection
mountain-savanna.com is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for us to process your data
- Contract: When processing is necessary to fulfill our booking and service agreements
- Legitimate Interest: When we have a legitimate business interest that does not override your rights
- Legal Obligation: When required to comply with legal requirements
Your GDPR Rights
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You can request that we correct inaccurate or incomplete personal data.
Right to Erasure
You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain situations.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Object
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where we rely on consent to process your data, you can withdraw that consent at any time.
Data Controller
mountain-savanna.com acts as the data controller for personal information collected through this website.
Address: 487 Rue Saint-Jean, Quebec City, QC G1R 1P4, Canada
Data Protection Officer
For questions about how we handle your personal data, please contact us using the booking form on our website or refer to our contact page.
International Data Transfers
Your personal data is primarily stored and processed in Canada. If we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information.
Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.
How to Exercise Your Rights
To exercise any of your GDPR rights, please submit a request through our website booking form or contact us using the information on our contact page. We will respond to your request within 30 days.
Right to Lodge a Complaint
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.
Updates to This Information
We may update this GDPR information from time to time. Please check this page periodically for changes.