Get In Touch
For questions about our experiences, custom arrangements, or general inquiries.
Office Information
Address
487 Rue Saint-Jean
Quebec City, QC G1R 1P4
Canada
Please note: This email address is for reference only. For all inquiries, please use the booking form on our experiences page or home page.
Office Hours
Monday to Friday: 9:00 AM - 5:00 PM EST
Saturday: 10:00 AM - 3:00 PM EST
Sunday: Closed
Please allow 1-2 business days for response to booking inquiries.
What to Expect
We respond to all booking requests within two business days. Our responses include:
- Confirmation of availability for your preferred dates
- Detailed itinerary for your selected experience
- Logistics information including meeting points and transportation
- Weather considerations and recommended preparation
- Payment instructions and cancellation policy
Custom Arrangements
If you're interested in a custom experience—combining elements from multiple offerings, arranging private access to specific locations, or designing something entirely new based on particular interests—mention that in your booking form message.
Custom arrangements require more planning time and may involve additional costs depending on the coordination required. We'll discuss feasibility and pricing after reviewing your request.
Group Bookings
Our standard experiences accommodate groups of 1-8 participants. For groups of 9-12, we can often arrange expanded capacity with advance notice. Larger groups require custom planning and may need to be split across multiple dates.
Seasonal Considerations
Some experiences are seasonal by nature. If you're booking for winter months (December through March), note that several outdoor-focused experiences have modified formats or limited availability. We'll clarify seasonal variations when confirming your booking.
Working With Communities
Because our experiences depend on coordination with small-town residents and businesses, scheduling sometimes requires flexibility. We maintain relationships with multiple communities to offer backup options if your first-choice location becomes unavailable.
Ready to book? Visit our experiences page to select and reserve your visit.